Privacy Policy
How we collect, use, and protect your personal information when using Lukra's AI trading system.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
Personal Information
- Account Information: Name, email address, phone number, and account credentials
- Financial Information: Trading account details, investment preferences, and risk tolerance
- Communication Data: Messages, support tickets, and feedback you send to us
- Profile Information: Preferences, settings, and customizations you make
Automatically Collected Information
- Usage Data: How you interact with our platform, features used, and time spent
- Device Information: Browser type, operating system, IP address, and device identifiers
- Location Data: General geographic location for compliance and security purposes
- Performance Data: System performance, errors, and technical metrics
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services:
Service Provision
- Account Management: Create and manage your trading account
- AI Trading: Execute trades based on your preferences and risk parameters
- Performance Monitoring: Track and report on your trading performance
- Customer Support: Provide technical support and assistance
Communication
- Trade Alerts: Send real-time notifications about trading activity
- Performance Updates: Regular reports on your portfolio performance
- Service Updates: Important changes to our platform or services
- Marketing: Relevant information about new features and services
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
Service Providers
- Brokerage Partners: Execute trades on your behalf
- Data Analytics: Analyze usage patterns and improve our services
- Cloud Services: Store and process your data securely
- Payment Processors: Process subscription payments
Legal Requirements
- Compliance: Meet regulatory requirements and legal obligations
- Law Enforcement: Respond to valid legal requests
- Protection: Protect our rights, property, or safety
- Fraud Prevention: Detect and prevent fraudulent activity
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit and at rest
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Audits: Ongoing security assessments and vulnerability testing
- Secure Infrastructure: Enterprise-grade security for all systems
5. Your Rights
You have certain rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Export your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
6. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
Questions About Your Privacy?
Our privacy team is here to help you understand how we protect your information and respect your rights.